8 Step ONBOARDING Plan

Our Client Services Team use an 8 step approach to onboarding in collaboration with our Clients:

1. CONSULTATION & REQUIREMENTS:
   we review your business and understand its operations. You provide us with any special requirements and we agree on the scope of delivery
   
   
2. DATA DISCOVERY:   
   we understand the data you have, what needs to be migrated and how best to do so
   
   
3. ZING BUILD:   
   we build your new production ZING environment, configure it for your business, and your data is imported
   
   
4. DEMO & CHANGES:   
   we demo your new ZING environment, you test it and provide us with any feedback and changes needed. We receive a "sign-off" of the configuration and schedule a "go-live" date
   
   
5. TRAINING:   
   in the week prior to "go-live" we provide your staff with ZING training, access to the Help Centre and tutorials
   
   
6. Go LIVE:   
   we receive your latest data, which is uploaded and ZING is handed over to you and you're ready to go
   
   
7. POST IMPLEMENTATION SUPPORT:   
   we recommend you maintain your old system in parallel for at least two weeks after "go-live". You are provided premium response support during this period
   
   
8. BUSINESS AS USUAL:   
   you close off your old system and we transfer support responsibilities to our Client Service Heroes and it becomes Business-as-Usual for your business